Call Volume & Staffing Estimator
Powered by Landis Technologies
Optimize your support team capacity
Step 1
Industry & Context
Step 2
Peak Hours
Step 3
Call Metrics
Step 4
Results
Select Your Industry
Choose the industry that best matches your business for accurate estimates
Technology & Software
SaaS, software companies, tech startups
Avg. daily calls/org:
150
Avg. call duration:
8 min
Higher Education & Schools
Universities, colleges, K-12 schools
Avg. daily calls/org:
120
Avg. call duration:
9 min
Healthcare & Medical
Hospitals, clinics, medical practices
Avg. daily calls/org:
200
Avg. call duration:
12 min
Financial Services
Banks, insurance, investment firms
Avg. daily calls/org:
180
Avg. call duration:
10 min
Legal Services
Law firms, legal departments, courts
Avg. daily calls/org:
90
Avg. call duration:
15 min
Real Estate
Property management, real estate agencies
Avg. daily calls/org:
80
Avg. call duration:
9 min
Define Your Peak Hours
Select the hours when you typically receive the most calls Quick Presets:
Quick Presets:
Business Hours (9AM-5PM)
Extended Hours (8AM-6PM)
Retail Hours (10AM-8PM)
12:00 AM
Night
1:00 AM
Night
2:00 AM
Night
3:00 AM
Night
4:00 AM
Night
5:00 AM
Night
6:00 AM
Morning
7:00 AM
Morning
8:00 AM
Morning
9:00 AM
Business
10:00 AM
Business
11:00 AM
Business
12:00 PM
Business
1:00 PM
Business
2:00 PM
Business
3:00 PM
Business
4:00 PM
Business
5:00 PM
Evening
6:00 PM
Evening
7:00 PM
Evening
8:00 PM
Evening
9:00 PM
Evening
10:00 PM
Night
11:00 PM
Night
Selected Peak Hours (11 hours)
During these hours, we'll recommend increased staffing levels to handle higher call volumes.
Call Center Metrics
Enter your current or expected call center metrics for accurate staffing calculations
Expected Daily Call Volume (Per Organization)
Average daily calls your organization typically receives
Average Call Duration
Typical length of a customer call from start to finish
Average Resolution Time
Time needed to fully resolve a customer issue (includes follow-up)
Target Service Level (SLA)
Percentage of calls you want answered within your target time
Daily Working Hours
Number of hours your support team operates each day
Quick Preview
Calls per hour:
13
Talk time/agent:
5 min
Service level:
80%
Operating hours:
8h/day
Your Staffing Recommendations
Based on your call volume and service level requirements
3 agents
Recommended Agents
Optimal number of agents for normal operations
5 agents
Peak Hour Agents
Additional agents needed during peak hours
34.7 %
Agent Utilization
Expected agent productivity rate
$22,500
Annual Cost Savings
Estimated savings from optimized staffing
24-Hour Staffing Schedule
Recommended agent count throughout the day
Peak Hours
Regular Hours
Key Recommendations
- Deploy 3 agents during regular hours
- Scale up to 5 agents during peak periods
- Target 34.7% agent utilization for optimal efficiency
- Monitor SLA achievement to maintain 80% service level
Implementation Tips
- Consider flexible scheduling during peak hours
- Monitor actual vs. predicted call volumes weekly
- Cross-train agents for handling volume spikes
- Review and adjust staffing monthly based on trends
About This Tool
This estimator uses industry-standard Erlang C formulas combined with real-world call center data to provide accurate staffing recommendations. Results factor in service level agreements, peak hour variations, and industry-specific call patterns to help you optimize your support team capacity.
